Frequently Asked Questions
Orders & Shipping
Where do you ship?
We ship to the continental United States, Canada, selected European countries and selected international Zone 3 destinations. We do not ship to Alaska, Hawaii, or US military addresses (APO, FPO, DPO).
How long does shipping take?
US orders arrive in approx. 3–7 business days with Standard shipping and approx. 2–4 business days with Express shipping, counted from the day you order. Business days are Monday to Friday (weekends and US public holidays are not counted). These are estimates, not guarantees — delays caused by weather, carrier issues, strikes or other events outside our control can occur. Standard shipping is free on US orders of $50 or more. International shipping times vary by destination and customs. You will receive a tracking number as soon as your order ships.
Can I change or cancel my order?
Orders are processed quickly. If you need to make a change, please reach out via our Contact Form as soon as possible. We will do our best to accommodate changes before your order ships.
Products & Ingredients
Are SUPPLI-X products made in the USA?
Most of our supplements are made in the USA in facilities that follow Good Manufacturing Practices (GMP), many of them GMP-certified. A few formats, such as our oral strips and some sachet products, are made abroad in certified facilities. The country of manufacture is listed on every product page.
Are your products third-party tested?
Every product has a batch Certificate of Analysis covering label accuracy, contaminants and potency. Many of our supplements are tested by independent ISO/IEC 17025-accredited labs; each product page shows how that product is tested (third-party or in-house).
Are your supplements vegan?
Many of our supplements are vegan. Check the individual product page for full ingredient and allergen information.
Do your products contain proprietary blends?
Most of our products list every active ingredient with its exact dose. A few formulas use a blend; in that case the label and product page show the blend's total amount and every ingredient in it.
Can I take multiple SUPPLI-X products together?
Most of our products are designed to complement each other. If you have specific health conditions or take prescription medication, consult your healthcare provider before starting any supplement.
Subscriptions
Do I have to subscribe?
No. One-time purchase is always selected by default. Subscribe & Save is optional and only starts if you choose it at checkout.
How do I skip, change or cancel my subscription?
Log in to your account and open Subscription Management — you can skip a delivery, change the frequency or cancel online in a few clicks, no phone call needed. The same link is in the footer of every page (“Manage or cancel subscription”), and Joe, our AI guide, can take you there and show you where to click. Cancellations made before your next billing date stop all future charges.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unopened with the original seal intact. Opened or used products cannot be returned for hygiene and safety reasons. Return shipping costs are the responsibility of the customer. A restocking fee of 15% of the product price applies to all returns, except where prohibited by law (e.g. the statutory right of withdrawal for EU consumers). Please reach out via our Contact Form to initiate a return. See our full Refund Policy for details.
Who pays for return shipping?
The customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for lost return shipments.
Is there a restocking fee?
Yes. A restocking fee of 15% of the product price applies to all returns, except where prohibited by law (e.g. the statutory right of withdrawal for EU consumers).
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 14 business days to your original payment method.
What if my order arrives damaged?
Contact us within 7 days of delivery via our Contact Form with a photo of the item and your order number. We will send a free replacement or issue a full refund.
Account & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Shop Pay and more.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, PCI-compliant payment system. We never store your card details.
Still Have Questions?
Use our Contact Form — we typically respond within 1 business day.
These statements have not been evaluated by the Food and Drug Administration. SUPPLI-X products are not intended to diagnose, treat, cure, or prevent any disease.
